At Rhinotek Technologies Limited, we are committed to providing reliable and high-quality internet services. However, we understand that situations may arise where a refund is necessary. Please review our refund policy below:
1. Eligibility for Refunds
Refunds may be issued under the following circumstances:
- Service Unavailability: If we fail to deliver internet service due to a network outage or technical failure on our end, and no resolution is provided within a reasonable timeframe.
- Duplicate Payments: If a customer is charged twice for the same service due to a billing error.
- Cancellation Before Activation: If a customer requests a cancellation before the service is activated, they may be eligible for a full or partial refund.
2. Non-Refundable Conditions
Refunds will not be issued in the following cases:
- Usage-Based Plans: No refunds for data plans or subscription-based services once usage has started.
- Customer Equipment Issues: Service disruptions caused by the customer’s device or third-party hardware are not eligible for a refund.
- Change of Mind: If a customer decides to cancel after the service has been activated and is fully functional.
- Violation of Terms: Refunds are not provided if service is terminated due to a breach of our terms of use.
3. Refund Request Process
To request a refund, customers must:
- Submit a formal request via email or through our customer support portal.
- Provide proof of payment and a detailed explanation of the issue.
- Allow 7-14 business days for processing and approval.
4. Refund Method
Approved refunds will be processed using the original payment method. Refunds may take 5-10 business days to reflect, depending on the payment provider.
For any questions regarding our Refund Policy, please contact our support team. We are here to help!
